PRIVACY

POLICY

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This Privacy Policy was updated on April 2026.

 

Your privacy matters to us. At Adqlo, we take data protection seriously. This Privacy Policy explains what type of information Adqlo may collect, hold, and process in connection with our Services.

We reserve the right to make changes to this Privacy Policy at any time. Please review it periodically for updates. If you are our customer, we may notify you via email of any material changes affecting your use of the Services or how we process your personal data. Your continued use of our Services indicates your acceptance of the updated Privacy Policy.

 

This Privacy Policy is issued by Adqlo, with its registered office at 24, Ean Kiam Place, Singapore 429115.

 

About Adqlo

Adqlo is a Software-as-a-Service (SaaS) provider offering AI-powered solutions for social media analytics and marketing.

 

Data We Collect or Receive

We collect personal data from our customers and users (including employees of corporate clients) to provide and administer our Services. In such cases, we act as the data controller.

We also analyze data from social media platforms (e.g., Facebook, Instagram) via official APIs. This includes both non-personal data (metrics, statistics) and personal data. Where we determine the purpose of processing, we act as the data controller.

We may also process data on behalf of our customers as a data processor when access is granted via permissions (e.g., access tokens). In such cases, we follow our customers’ instructions.

 

1. Data of Customers and Users

We collect personal data when:

• You register for our Services;
• You log in via email/password or social login;
• You voluntarily submit information through forms or partners.

We typically collect your name and email. Passwords are securely hashed and not accessible to us.

If you use social login, we may receive profile data such as name, email, and profile picture depending on your settings.

You may delete your account anytime via: Account → Delete My Account.

 

Google API Disclosure for Adqlo

Adqlo uses Google APIs to access Google Ads and Google Analytics data. Our use complies with the Google API Services User Data Policy, including Limited Use requirements.

 

2. Social Network User Data

We may collect:

• Basic profile information
• Posts, comments, and media
• Public contact details
• Other publicly available data

We only process publicly available data, API-accessible data, or data explicitly authorized by customers.

 

How We Use the Data

1. To provide the Services
Operate the platform, authenticate users, and manage billing.

2. To communicate with you
Provide support, updates, and service notifications.

3. To improve user experience
Analyze usage, improve features, and develop new services.

4. To protect our Services
Prevent fraud, ensure security, and enforce legal rights.

5. For marketing
Send updates and offers where permitted.

 

Legal Basis for Processing

We process data based on contractual necessity, legitimate interests, consent, and legal obligations.

 

Data Sharing

We do not sell your data. We may share it with service providers, social platforms (via APIs), or authorities when required by law.

 

International Data Transfers

Your data may be processed outside your country. We apply appropriate safeguards, such as contractual protections and secure infrastructure, to ensure your data remains protected.

 

Retention Periods

We retain data only as long as necessary for service delivery, legal compliance, and dispute resolution.

 

Anonymous Statistics

We may use anonymized data for analytics, research, and product improvement.

 

Marketing Communications

You may unsubscribe anytime via email links or by contacting us.

 

Your Rights

You may have the right to access, correct, delete, or restrict your data, withdraw consent, and request data portability. Contact support@adqlo.com to exercise your rights.

 

Data Security

We use appropriate measures such as encryption, access control, and secure infrastructure to protect your data.

 

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect their data.

 

Contact Us

For questions, contact: support@adqlo.com